The Stillwater City Council's Strategic Plan states that one of its six priorities is "Safe Community." Its purpose is "To identify effective services that enhance relationships, responsiveness and quality customer service to promote a safe and secure community."
Police Services
The Stillwater Police Department (SFD) is a professional municipal department with 125 FTE.
In the 2017 Citizen Satisfaction Survey, 81 percent of residents surveyed, who had an opinion, were “very satisfied” or “satisfied” (rating of 4 or 5 on a 5-point scale) with the overall quality of police services; 80 percent were “very satisfied” or “satisfied” with the effectiveness of local police protection and 78 percent were “very satisfied” or “satisfied” with how quickly police respond to emergencies. Residents were least satisfied with parking enforcement services (60 percent “very satisfied” or “satisfied”).
Fire, Rescue, and Medical Emergency Services
The Stillwater Fire Department (SFD) is a professional municipal department with 79 FTE, serving an estimated population of 49,000 and Oklahoma State University campus with an enrollment of more than 20,000. The fire service area includes all of Payne County and parts of Noble, Pawnee and Lincoln counties with a combined population of approximately 82,000.
Stillwater is one of 11 fire departments in Oklahoma with an ISO Class 2 ranking. About 1,100 of 48,000 departments achieve this high of a rating nationwide. ISO conducts an independent review of fire departments and places a value on its ability to deliver fire suppression services to the community. The lower the classification ranking indicates the department’s level of preparation to provide these services
In the 2017 Citizen Satisfaction Survey, 90 percent of residents surveyed, who had an opinion, were “very satisfied” or “satisfied” (rating of 4 or 5 on a 5-point scale) with the overall quality of local fire protection and rescue services; 86 percent were “very satisfied” or “satisfied” with the professionalism of responding Fire Department personnel, and 78 percent were “very satisfied” or “satisfied” with the overall quality of local emergency medical services. Residents were least satisfied with the overall inspection and code enforcement process (69 percent “very satisfied” or “satisfied”).